Users think waiting around for downloads and search engine results is boring and a waste of time.

Users think waiting around for downloads and search engine results is boring and a waste of time.

Over fifty percent the participants mentioned this specifically. “I choose to go into a website and then get out. I do not like to lull around,” one participant said. Someone else complained about slow downloading of graphics: “I want to see one picture that is good. I do not want to see a great deal of pictures. Pictures are not worth looking forward to.”

Study 1 employed a novel way of measuring participants’ boredom. Participants were instructed to choose a marble up from a container up for grabs and drop it into another container every time they felt bored or felt like doing another thing. Together, the 11 participants moved 12 marbles: 8 marbles while waiting around for a page to download, 2 while waiting around for search results to show up, and 2 when not able to find the requested information. (Participants did not never forget to make use of the marbles when they were bored). After Study 1, we abandoned the marble technique for measuring boredom. Instead, we relied on spoken comments in Study 2 and a traditional satisfaction that is subjective in Study 3.

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